Schedule Your Virtual Visit through SmartInmate

Monday, Wednesday, Friday, Saturday, Sunday      9 a.m. – 1 p.m. and 4 p.m. – 9 p.m.

1. Sign Up

Creating an account is fast, simple, and completely free. We will ask you to choose a username and password to identify your account along with some basic contact information. We will send you an e-mail or text message to verify and activate your account. There is no cost to create an account and search for inmates, prisoners, or detainees to connect with. You may use the visitation kiosk in the lobby to sign up, but you will need your phone to receive the activation code through text message or e-mail to activate your account.

2. Make Connections

Once you have established an account, you may search for inmates, prisoners, or detainees to connect with. Once you have located an individual that you would like to connect with, you can send them a connection request. The inmate, prisoner, or detainee will need to approve the connection request before you can schedule a visit.

3. Schedule a Visit

Once you are connected with an inmate, prisoner, or detainee at a location where we provide visitation service, you may use the website to schedule a visit. Follow the steps below to schedule either a local / on-site visit, or a remote visit from home...

Local / On-Site Visits though SmartInmate

Once you are connected with an inmate, prisoner, or detainee at a location where we provide visitation kiosks in the lobby, you may use the visitation section of the website to schedule a visit. Local / on-site visits are provided free of charge. To schedule a local / on-site visit:

1. Log In to your account.
2. Select "Visitation" from the services menu.
3. Select the "Schedule a Video Visit" button.
4. Select the inmate, prisoner, or detainee that you would like to visit with.
5. Select the "Local Visit" option. There is no charge for a local visit.
6. Select how long you would like to visit (options vary by facility, usually 15 or 30 minutes).
7. Select the date that you would like to visit. Visits can be scheduled up to seven days in advance.
8. Select the time that you would like to visit.
9. Confirm the details of your visit and press the "Confirm and Schedule Visit" button.

Once scheduled you will see the details of the visit on your list of scheduled visits on the website. On the day of your visit, arrive at the local facility approximately ten minutes before your visit is scheduled to begin. About an hour before your visit we will send you a text message or e-mail reminder of your visit which will include a Visitation QuickCode. This QuickCode can be entered on the lobby kiosk to start your visit. You may also log in with your username and password if you do not receive a QuickCode or would like to use the lobby kiosk to schedule another visit.

After you begin your visit, the system will wait until the inmate, prisoner, or detainee is also logged into their kiosk. Once both parties are present, the visit will begin. The visit will end automatically when time runs out.

For In-person Visitation at the Durham County Detention Facility:

1) Register Online – Before you can schedule your visit online, you must first register to create an account. You can register online or at the kiosk located in the lobby of the detention facility.

2) Access the internet – To register online, visit https://durhamcountync.gtlvisitme.com/app

3) Complete the online form– Fill out the required information, including a valid email address. If you do not have a valid email address, you can obtain an email address at no cost by registering at many providers, like Yahoo!, Google, or Outlook.

4) Save your visitor ID and password – It’s important to keep your visitor ID and password secure and accessible when you need it. Online scheduling won’t work without the visitor ID and password.

In Person Visitation 

• All visits must be scheduled at least (2) two days, but no more than (7) seven days in advance.
• All visitors should arrive at least 30 minutes prior to their scheduled visit. Arriving late will result in your visit being cancelled.
• All visitors 18 years of age and older must have a valid identification. Identification can be in the form of:
  • U.S. Government, State, and Local Government issued ID cards
  • U.S. Passports
  • International Passports
  • Student IDs

•  Visiting sessions shall last at least 20 minutes for a regular visit.
• A person under the age of 18 may visit an inmate only if accompanied by a parent or guardian who is 18 years of age or older and is responsible for the juvenile.
• Persons not listed on the inmate's visitation list shall not be allowed to visit.
• An inmate shall be allowed up to (2) two in-person visits per month, three (3) visitors per visitation period, and (1) one visitation period per day.
• You may modify or cancel a visit up to (1) one day in advance. 

In-Person Visitation Schedule

NOTE: This schedule is subject to change without notice

In In-person visitation is not available on Durham County Holidays

Cancellation Policy

All visits must be canceled at least one day in advance or it will count as one of your visits.