The Durham County Animal Services office is located at 3005 Glenn Road and is open 8:30 a.m. to 5 p.m. Monday through Friday. This office should be contacted for information purposes only at 919-560-0630.
Hours of Operation
The Animal Services Division of the Durham County Sheriff's Office responds to routine calls for service as follows: Monday through Friday from 7 a.m. to 7 p.m.
Animal Services is available Saturdays, Sundays and Holidays for Emergency Calls only.
Please see below for clarification of routine and emergency calls prior to your call
Learn more about Animal Services on YouTube
Calls for Service
Routine Calls (Monday through Friday 7:00AM to 7:00PM
The following calls are examples of routine calls for service handled during these hours.
- Advice: A request for advice from an Animal Services Officer regarding an animal situation
- Animal abuse: Animal services will respond to reports of animal abuse or neglect. Examples of Animal Abuse violations include, but are not limited to:
- Animals left without food for more than 24 hours
- Animals not given water at least twice within 24 hours
- Animals left without adequate shelter from the weather
- Sick or injured animals left without veterinary care for more than 24 hours
- A dog left tied out unattended (someone must be out within sight of a dog while tied).
- Animals kept in crowded or unsanitary conditions.
- Animal bite: Animal services will respond to reports of bites committed by dogs, cats or ferrets. These bites are required to be reported by State Law. ***If the animal is still on the loose this is considered an emergency.
- Nuisance domestic animal: Animal services will respond to reports of nuisance domestic animals. Please note that to be considered a nuisance, activities by an animal must have occurred on more than one occasion. To be enforced as a nuisance these complaints CANNOT be anonymous. Photos and video of violations that may not occur while an Officer is present will be helpful in addressing your complaint. Some examples of nuisance violations (which must occur on more than one occasion) by an animal are:
- Gets into or turns over garbage containers
- Walks on and/or sleeps on automobiles of another
- Damages gardens, foliage or other real or personal property
- Continuously or frequently roams or is found on the property of another.
- Chases, snaps at, attacks or otherwise molests pedestrians, bicyclists, motor vehicle passengers, farm stock or domestic animals.
- Urinates on private property without the permission of the owner.
- Stray or at-large domestic dog “Stray” or “at-large” is defined as any animal that is off the property of its owner and is not under restraint. An animal loose on the owners own property/in the yard is not considered at large until it leaves the owners property unrestrained. *Cats can fall under a nuisance complaint, but there is no “leash law” for cats.
- Contained stray animals: Dogs that have been captured and are contained by a citizen or business.
- Trapped animal: Any animal that is captured in a trap set by Animal Services.
- Animal Surrenders: Animal Services will pick up your sick pet or pet you can no longer keep if you are unable to take the animal to the Animal Protection Society of Durham. Please note that the legal owner of the animal must be present to sign a surrender form and must be able to provide proper identification.
Emergency Calls (Saturdays, Sundays and Holidays)
The following types of situations are considered emergency and will be answered after hours and during weekends by an on-call animal services officer or deputy sheriff once the situation has been confirmed to be an emergency:
- Animal attack: Person actively being chased or that has been recently attacked by an animal.
- Animal Bite: This is for an animal bite that has occurred by a dog, cat or ferret that is currently still on the loose and posing a threat at the time of the call.
- Dangerous dog: Animal services will respond to reports of dangerous dogs where a person or animal is known to have been attacked by a dog that is still on the loose.
- Endangered Animal: Any animal in an immediate, life-threatening situation that is actively or has recently occurred at the time of the report. This does not include those acts listed under animal abuse as noted in the routine calls section unless an animal is hurt or injured.
- Injured animal: Animal Services will respond to reports of injured domestic animals if the owner is unknown or not available to take responsibility for the animal. Animal Services will respond to injured wildlife that is incapacitated such as an animal that appears sick and unable to move or has been struck by a vehicle and is injured on or off the roadway. If YOUR animal is injured and needs emergency care after hours the following facilities provide 24 hour emergency care in the Durham area:
- Triangle Veterinary Referral Hospital: 608 Morreene Rd, Durham. 919-489-0615.
- Veterinary Specialty Hospital of the Carolinas: 7015 NC Hwy 751, Durham 919-600-6600
- Mutual aid: Calls for assistance made by an Emergency Services Agency once evaluated by the Watch Commander such as a structure fire or vehicle accident with animals on scene.
- Rabies: Any person or domestic animal that has been or is currently in danger of rabies exposure. This includes domestic animals that have killed or been involved in a fight with a potentially rabid animal. This also includes bats found inside the direct living area of an occupied home.
Animal Protection Society of Durham
Ready to adopt a pet or learn about discounted veterinary care? Visit the Animal Protection Society of Durham.
N.C. Wildlife Resources Commission
The Commission is responsible for the enforcement of N.C. fishing, hunting, trapping and boating laws.
Durham County Animal Ordinances
Code of ordinances for Durham County Animal Services
What is the procedure for Trapping Domestic Animals?
Durham County Sheriff’s Office Animal Services Division does not trap and remove wildlife and does not issue Trap Permits to trap and remove wildlife. Questions about wildlife can be directed to N.C. Wildlife Resources Commission.
- A trap permit is required when trapping cats and dogs on your property.
- 30 Day Trap permits are issued by Durham County Sheriff’s Office Animal Services Division at no cost.
- You are required to bring a photo ID with current address on ID.If your current address is not on your photo ID you will need to bring proof of residency, current utility bill, or tax records.Records will not be printed up in the office.
- If it is an apartment complex, management must request a trap permit in person bringing photo ID and proof of employment as management.
- You cannot fill out a Trap Permit online, fax it over, or fill it out for someone else.
- Wildlife must be safely removed from the trap and released on property.
- Persons with a trapping permit are responsible for taking all cats and dogs trapped to the Durham County Animal Protection Society at 2117 E. Club Blvd. with their current permit.
- A cat or dog trap can be requested to be set on owner’s property. Trap request application must be completed by property owner in person at the Animal Services Division Office.
- You cannot fill out a Trap Request online, fax it over, or fill it out for someone else.
- You must bring a photo ID to the office with current address.If your current address is not on your photo ID you will need to bring proof of residency, current utility bill, or tax records.Records will not be printed up in the office.
- If it is an apartment complex, management must complete a trap application in person bringing photo ID and provide proof of employment as management to the Animal Services Division Office.
My neighbor's dog barks non-stop at all hours of the day, what can I do?If you live inside the city of Durham, please call Durham Police Department's non-emergency at 919-560-4600. If you in an unincorporated area of Durham County, please call 919-560-0900.
What do I do if a wild animal is on my property?
Sheriff's Office Animal Services will respond to your residence if a wild animal is currently in a common living area (kitchen, bedroom, bathroom, etc.) of your home. Please call the Sheriff's Emergency Communications Center at 919-560-0900 for assistance.
If the animal is outdoors, Durham County Animal Services will not respond to calls of this nature. Please contact a private pest removal contractor or wildlife trapper for assistance.
I think a wild animal has taken up residence in my attic or walls, what do I do?Durham County Animal Services will not respond to calls of this nature. Please contact a private pest removal contractor or wildlife trapper for assistance.
I have a problem with raccoons, foxes, coyotes, or other wild animals coming onto my property or into my yard, what do I do?Sheriff's Office Animal Services generally does not respond to calls related to wild animals, except in the event of an emergency. Please contact the North Carolina Wildlife Commission or a private wildlife trapper for information about dealing with nuisance wild animals.
Does Sheriff's Office Animal Services provide Rabies Vaccinations?
The Durham County Sheriff’s Office Animal Services Division offers a low cost one year rabies vaccination for cats and dogs 4 months of age and older.
- Cost: $10.00 cash only exact change.
- Normal Vaccination Hours: During our vaccination hours it is first come first serve on Tuesday, and Thursday.Morning hours are 10:00 – 12:00 and afternoon hours are 2:00 – 4:00.
- Appointments:If you have four or more animals please contact our office at 919-560-0630 to set up a special appointment for all of them at one time.
- Requirements:Dogs must be on a leash and cats will need to be in a carrier.You must be able to hold your animal during the vaccination.You will need to clean up after your pets inside and outside of the building.
I have a question about animal vaccinations or licensing, who do I call?Please call Sheriff's Office Animal Services at 919-560-0630 during normal business hours to inquire about vaccinations or other administrative questions. Animal licensing is managed by the Durham County Tax Office, which can be reached at: 919-560-0300.