The Durham County Sheriff’s Office is seeking qualified candidates who embody the values and diversity of the Durham County community.

Click here to apply for the position of Telecommunicator

Qualifications

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift), dispatching emergency vehicles, equipment, and personnel in response to emergency and non-emergency situations. If you have any questions, please contact the Training Division at (919) 560-0930.

This position works under close supervision according to set procedures.

If you meet the following qualifications, you are eligible to apply for the role of Telecommunicator:

• Must be a US Citizen
• Must be at least 18 years of age
• Must have a High School Diploma or Equivalent
• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.

 Preferred Requirements:

• Completed Basic Telecommunicator Course

 Salary and Benefits

• Starting Pay - $43,000
• Vacation / Sick Time
• Paid Holidays
• Paid on-the-job training
• Employee Health Insurance
• Employee Dental Insurance
• Employee Vision Insurance
• Paid Parental Leave (12 weeks)
• County Retirement
• 401k Retirement

 Responsibilities:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Receives emergency calls, determines the location and nature of the emergency, and dispatches appropriate personnel and equipment.
• Enters data into a computer-aided dispatch (CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Takes telephone calls, provides information, data, and advice to the public.
• Performs related work as assigned.
• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
• Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

 Preferred Knowledge and Skills

• General knowledge of the methods of operating communication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficult and stressful conditions.
• Ability to operate all communication consoles.